Perspectives
Analysis and perspectives from our partners on the trends, disruptions, and opportunities facing global enterprises.
What agentic commerce is, how ACP, UCP and AP2 fit together, how agentic payments and agent identity work, and a 12-month blueprint to make a UK retailer findable, trusted and transactable by AI shopping agents.
OpenAI’s Agentic Commerce Protocol and Google’s Universal Commerce Protocol compared: what each does, what happened to ChatGPT Instant Checkout, and which a UK retailer should build first.
When an AI agent pays, the person spending the money is not the one pressing the button. How payment providers, Visa, Mastercard and AP2 solve that, and what UK merchants must change.
What actually influences AI shopping recommendations, what Google and OpenAI say about it, and how to measure your share of AI answers properly.
How signed agent requests work, what Visa’s Trusted Agent Protocol adds for payments, and how to verify AI agents without letting the scrapers back in.
AI can make content in seconds. Most marketing teams still take weeks to get it live. Here is how to redesign a content supply chain so the whole flow speeds up, not just the making.
Audit AI already drafts papers and scans ledgers. Managing partners must know which procedures it truly transforms and how to reprice engagements.
Agentic AI is moving from pilot to purchase order. A framework for CPOs on where to grant autonomy, where to withhold it and how to earn it.
How a growing company can deploy AI agents against specific workflows in sales, service and operations, and measure the result before it hires.
Most AI disappointments are process and data problems in disguise. Here is what a COO should repair first, and in what order.
Labour costs are rising and most UK sites remain barely automated. A benchmark and checklist for COOs deciding between robots-as-a-service and ownership.
Which interactions should stay with human agents once AI is in the flow, where those agents should sit, and how to contract for loyalty, not deflection.
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