Digital Transformation
Managing AI agents: the roles and accountabilities every business needs
When software agents perform routine work, someone must own each one. The roles, decision rights and controls a CHRO should define before agents scale. The report sets out the considerations and practical implications discussed in the article.
- Format
- PDF · 15 pages
- Published
- Published Oct 2026
- Article
- Read the article
What's inside
- 01Agents are entering routine work faster than management structures can follow
- 02Many agent programmes will stall, which makes supervision a value question
- 03Governance has not kept pace with deployment, and regulators are paying attention
- 04Every agent needs a named human owner with explicit decision rights
- 05Supervision is a job, so design the roles, capacity and career paths